Refund & Cancellation Policy

1. 14-Day Money-Back Guarantee

We want you to be completely confident using Wen for your customer communication. If Wen Pro does not meet your operational expectations, you are entitled to a full refund within 14 calendar days of your initial subscription purchase.

2. How to Request a Refund

To obtain your refund, send an email to billing@wen-track.com or contact Paddle Buyer Support directly at help.paddle.com with your account email address and invoice reference. All valid requests made within 14 days of the transaction will be processed within 2–5 business days to your original payment method.

3. Canceling Recurring Renewals

You can cancel your active monthly or annual plan at any point in the dashboard settings before your next renewal date. When canceled:

• Your account will not be billed again.
• You will retain access to Pro features until the end of your prepaid period.
• Existing active trackers will remain accessible to your clients.

4. Processing Entity

As our Merchant of Record, Paddle.com Market Ltd handles the processing and remittance of refunds directly to the payment provider (Visa, Mastercard, PayPal, or Apple Pay).